3 Slots Long Glass Serving Dish with Christmas Decoration Design

£18.00

A simple yet attractive design. This lovely Christmas tree platter has been handcrafted by our master artisan Takis Mattes in Athens, Greece at the Iris Glass workshop.

It is the ideal gift for Christmas and a lovely addition to your festive table. It can be used for serving food, decorating the table with warm aromatic candles or fill it up with nuts and candies to offer to your guests.


Please select a design:

Description

Made from solid, hand-cut glass, then slumped at high temperatures over handmade moulds. Contains varied materials used to add colour and texture within the glass. The finish is glossy smooth on the outer surface and can be burnished to a shine. There may be inner surface irregularities and ripples, which are intended as part of the character and nature of the design.

All colour is permanent and semi-transparent to a varying degree, allowing light to shine through.

Packaging and delivery

This product does not require any assembly. It will arrive very well packaged to protect from breakage or damage. Very rarely, when handled roughly during delivery, damage does occur; In this case, please contact us immediately and we will replace any damaged item or issue a full refund, your choice.

If multiple items are delivered to the same address, they may be packaged together, unless individual delivery is requested on the final order page.

Product specifics

Weight 310 g (with a margin of difference of 50 g)
Dimensions 21.5 cm x 11 cm x 3 cm
Materials Colored glass slivers, colored glass grains, colored glass powder, single glass.
Production Single slumped glass fusion technique. As each product is handmade and unique the actual design, colours and weight may vary slightly from what is pictured.
Shipping Ships worldwide from Athens, Greece. Securely packaged to reach you in pristine condition.

 

Due to the unique nature of hand-crafted glass, there will be some individual variation with each piece. The photographs above provide a very good guide, but may not be exact. We aim to stay within the spirit of the collection in terms of colours, design and finish, but slight differences do occur. This might mean a slightly different pattern, or a slight difference in weight. Any uniqueness will not impact upon the quality and appeal of the piece, after all, we want to delight you and not disappoint.

Care Instructions

Wipe occasionally with a soft, dry cloth. A small amount of polish or glass cleaner will not harm the finish.
This dish is dishwasher safe. It is robust, but may suffer from heavy handling, so please hold it like a precious treasure when cleaning or moving.

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Support

Do we offer you support for ordering and delivery?

Yes of course! We offer support via phone, email, direct mail and online chat. Please visit the Contact Us page for full details.

What is FreshDesk?

FreshDesk are our chosen support partners, powering our support and ticketing system. Our aim is to rapidly resolve any issues affecting you or respond quickly to your queries through a variety of channels, FreshDesk helps us to do this effectively.

Privacy

What is our privacy policy?

You can view our full Privacy Policy here.

Are your personal details safe?

We do not store any of your personal details or payment information outside of our trusted payment partners (Paypal and Stripe).

Do we use your email address for anything other than Iris Glass communication?

No, we do not resell email address lists or allow anyone else to contact you on our behalf. We would love to send you our monthly newsletter with special offers and new products. You can join the Iris Glass newsletter at the bottom of the page.

Ordering

Can you speak to someone directly to make an order?

Yes, you can call us directly to make an order, which can then be processed over the line. Please visit the Contact Us page for full contact details and numbers.

If you order more than one item will they be shipped together?

We will try to select the option with the cheapest delivery costs, unless you specify otherwise in the order notes.

This normally means that orders containing multiple items will be shipped together.

Payment

What are our payment terms?

We offer a number of forms of payment through our checkout. Through paypal and credit card payment, as soon as your payment has been confirmed, we will begin processing your order.
For direct bank transfers, we require confirmation of your payment before an order will be processed.

Is it safe to pay through the website?

We have tried to make our payment and checkout process as easy and secure as possible.
We use trusted and proven third party payment partners. We do not store your payment details.

Shipping and delivery

Is our glassware shipped from Greece?

Yes, all deliveries are currently sent from Athens, Greece to all International locations.
We will send you a tracking number after ordering, allowing you to track the progress of your order.

How long does delivery take?

The production and delivery time varies depending on your location.
We believe in the value of handmade, and therefore production of your items takes place immediately after your order.
Normally, your order will be created and then posted 2-3 days after your order took place.

Are the glass items adequately packaged and protected?

Glass is both fragile and brittle. We package your order effectively in order to minimise any damage or breakage during the delivery process.

Can we deliver Internationally?

Yes, we can deliver Internationally.

What about import tax?

This also varies and is dependant upon your incoming customs process.
It generally varies on the type and value of the goods being sent.

Refunds and Claims

Do we offer refunds?

We want to make sure you are completely happy with your purchase.
If you are not 100% satisfied with your Iris Glass product we will ensure that the return of the item is effectively processed or a replacement is provided.
The item can be refunded fully minus the initial cost of postage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.

What is our returns policy?

You can view our full returns policy here.

What happens if an item is broken or damaged during delivery?

If any part of your order arrives damaged or broken, we will do our best to replace it directly.
Simply email or send us a photograph of the broken or damaged item, including the original packaging.
We will resend the item where possible. On occasions we may ask you to cover part of the repostage costs, depending on the item.

If you cannot photograph the item and send the photo to us by email or post, please return the damaged item and it will be replaced.

What happens if you don’t receive your delivery within the stated time?

We will do our best to make sure your order reaches you on time. If something holds this up, we will get right onto the problem and ensure it is resolved as quickly as possible.

Production

Is our glassware handmade?

How long does it take to prduce?

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How heavy are our glass creations?

B2B and Wholesale

Do we have an outlet store?

Can we take accept large or bespoke orders?